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Customer service interaction between a Customer and Representative in a Restaurant.

Customer service interaction between a Customer and Representative in a Restaurant. Name: Maylin Guardia
Keysinette Rodríguez

R: Good Afternoon, Restaurant El Sol
How can I help you?
C: Good Afternoon, I would like to verify My reservation for a Group of 5 people for saturday.
R: OK, a momento please
If we have a reservation but of 4 people
C: I don't think I called and they told me I had a reservation for 5 people
R: OK, I understand
Can you give me the Name with whon you made the reservation please?
C: Yes, with Mrs. María González
R: Sorry, apparenthly Mrs González was wrong with the number of people
What we could do is charge the time at 1:00 pm if there are tables available for 5
C: That's too Much! At that time I should already be headings to wards a meeting
Do you have any othe solution?
R: Give me a minute to speak to the staff in charge
We have a space in the bar but it is outdoors
C: No way, it wasn't what I expected but its okay.
R: Sorry for the inconvenience, we offer you a special dish for our mistake
C: OK, that does not happen again, thanks you
R: Thanks You for the compresión and hope you have a good day.

Restaurant.

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